Terms of Use
Effective: 18 August 2026 · Last updated: 18 August 2026
These terms are the agreement between your driving school and Moga Web for the use of MELT Tracker. By creating an account, uploading records, or paying an invoice, your school accepts them.
1. What MELT Tracker is
MELT Tracker is record-keeping software. It takes the schedule your school already maintains, validates it, and generates ICBC MV7605 and MV7604 forms from it, keeping a searchable history of what was uploaded and when.
Two limits worth being clear about
We are not affiliated with ICBC. MELT Tracker is an independent product. It is not endorsed, certified or approved by the Insurance Corporation of British Columbia, and “ICBC”, “MV7605” and “MV7604” are referred to only to describe what the software produces.
Compliance remains yours. The software checks the data you give it, but it cannot know whether that data is true. Your school stays responsible for the accuracy of its records, for meeting ICBC’s Class 1 MELT requirements, and for anything it submits to a regulator. Nothing we provide is legal or compliance advice.
2. Your account
- Each school gets one secure account. You may share it with staff you authorise, and you are responsible for everything done through it.
- Keep the credentials confidential, and tell us promptly at support@meltforms.com if you believe they have been compromised.
- You confirm you are an ICBC-approved driving school, or are authorised to act for one, and that you have the right to upload the records you upload.
3. Fees and billing
All amounts are in Canadian dollars and exclude tax, which is added to every invoice.
| Charge | Amount | What it covers |
|---|---|---|
| First year | $999 + tax | Account creation, school name and DTC configuration, onboarding walkthrough, your first year of service, and unlimited support as defined in section 4 |
| Renewal, each year after | $249 / year + tax | Billed annually in advance. Includes updates and ongoing support on the same terms, and covers your whole school however many instructors or students appear on your schedules |
- The first-year fee is non-refundable once onboarding has begun.
- Renewal years are billed in advance and are non-refundable. To avoid the next year’s charge, tell us before your renewal date.
- Invoices are due within 30 days. We may suspend access to an account that remains unpaid after 15 days written notice.
- We may change prices for future renewal periods with at least 60 days notice before your renewal date. Your current period’s price never changes.
4. What “unlimited support” means
Support is unlimited in volume — there is no ticket cap, no hourly billing, and no fair-use throttle on how often you ask. It is bounded in scope: it covers making the software you already have work correctly for you.
Included, without extra charge
- Upload problems. Schedules that will not upload, fail validation, or produce an error report you need help interpreting — including help correcting the file so it passes.
- Password resets and account access. Lost credentials, lockouts, and getting your school back into its account.
- Any issue with a current feature. Anything in the product not working as it should, including form generation, validation, upload history and printing — plus questions about how an existing feature is meant to be used.
- Onboarding and training on the features as they exist, for new staff as well as at setup.
- Updates and fixes we release to existing features.
Not included — quoted separately
- New feature requests. Any capability the product does not have today is new development, not support. We are glad to hear the request and will quote it; if we choose to build it as part of the product for everyone, it reaches you as a normal update at no charge.
- Custom or school-specific development — bespoke reports, changed form layouts, workflow changes for one school.
- New forms or other jurisdictions — support for documents or provinces the product does not currently handle.
- Integrations with other software, imports from other systems, or API work.
- Data entry on your behalf — building, cleaning or re-keying your schedules for you, beyond helping you fix a file that will not upload.
- Support for third-party software — your spreadsheet program, email, printers, devices or network.
Support is delivered by email at support@meltforms.com, Monday to Friday, 10 AM to 2 PM Eastern Time. We aim to respond within 48 hours. If a request turns out to fall outside the included scope, we will tell you before doing any chargeable work — you will never receive a surprise invoice for support.
5. Your data
- Your school owns its data. Uploaded schedules, generated forms and upload history remain yours.
- You grant us only the licence needed to host, process, back up and display that data in order to run the service for you.
- You can request an export of your data at any time while your account is active, and for 12 months after it closes.
- Our handling of personal information is described in the Privacy Policy, which forms part of these terms.
- You are responsible for having the right to upload records about your instructors and students, and for telling them how their information is used.
6. Acceptable use
You agree not to: resell or sublicense the service to another school; attempt to access another school’s records; probe, scan or interfere with the security of the service; upload malware; reverse-engineer the software; or use it to create or store records you know to be false.
7. Availability
We work to keep MELT Tracker available and will give advance notice of planned maintenance where we reasonably can. We do not promise uninterrupted or error-free service, and we are not responsible for outages caused by third parties such as hosting providers, networks or your own equipment. Keep your own copies of the schedules you upload — do not rely on MELT Tracker as your only record.
8. Warranties and liability
The service is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
To the extent the law allows, our total liability arising from these terms or the service is limited to the fees your school paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, lost profits, lost business, or for regulatory penalties, audit findings or enforcement action arising from records your school submitted. Nothing here limits liability that cannot be limited by law.
9. Indemnity
You agree to indemnify us against claims arising from your school’s use of the service in breach of these terms, or from records you uploaded without the right to do so.
10. Suspension and termination
- You may cancel at any time, effective at the end of your current paid period. Fees already paid are handled under section 3.
- We may suspend or terminate an account for non-payment, for a breach of section 6, or if required by law — with notice, except where the breach makes immediate action necessary.
- On termination you may export your data as described in section 5.
11. Changes to these terms
We may update these terms. For material changes we will give account holders at least 30 days notice by email. Continuing to use the service after a change takes effect means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction, and both parties submit to them.
13. Contact
Moga Web
Suite 211 – 320 Matheson Blvd West, Mississauga, ON, L5R 3R1
support@meltforms.com